Choosing the right HR software is important—but choosing the right support partner is what makes it truly effective. While BambooHR is a world-leading HR platform, New Zealand and Australian businesses often face timezone challenges, payroll integration requirements or a unique workforce. At Business Toolbox, we’re the authorised BambooHR partner for NZ and Australia, and we specialise in helping organisations get more from their investment. Here are 10 reasons why working with a local support partner matters.
1. ANZ Based Helpdesk Support
Forget waiting for timezoes to allign. Our support team is locally based in Auckland and Melbourne and is available during local business hours (8:30 AM – 5:00 PM). Help is just a phone call, email, Teams or Zoom session away—and it’s all included in your monthly license fee.
2. Billing in NZD or AUD
You still pay the same global BambooHR pricing, but we bill you in NZD or AUD from a local bank account. Your accounts team is going to love that!
3. More Flexible Payment Terms
Instead of being charged immediately via credit card each month, we offer flexible payment options. This include the ability to pay via bank transfer, direct debit or credit card - with a 10-day payment window after receiving your invoice.
4. Local Expertise Backed by Real Experience
We’ve supported hundreds of businesses across New Zealand and Australia. From setting up leave rules that align with the Holidays Act to configuring payroll integrations, we understand the real challenges local HR teams face—and we know how to solve them.
5. Expert Integration Support (Payroll, LMS & More)
Payroll is one of the most important integrations for any HR system. We work closely with leading providers like iPayroll, Datacom, Xero, IMS, TalentLMS and others to make sure your BambooHR data flows smoothly and accurately. Locally built with best practice in mind, locally supported.
6. Proactive System Health Checks
Rather than waiting for problems to occur, we regularly check in with our customers to review their setup, optimise workflows and help them take advantage of new features. That way, you’re always getting the most value from BambooHR—not just using the basics.
7. Same Software, Same Terms—Just Better Support
Switching your BambooHR support to Business Toolbox doesn't change your software, contract or pricing. You still have full flexibility to cancel or change providers with 30 days’ notice. You simply gain a local partner who understands your world.
8. Scalable Solutions for Future Growth
As your organisation grows, your HR tech needs change. We offer additional tools that integrate seamlessly with BambooHR—such as Learning Management Systems—to help you build a complete HR ecosystem without starting from scratch.
9. Monthly Customer Newsletters with Tips & Updates
Our customers receive monthly newsletters packed with practical advice—new BambooHR features, tips and tricks, upcoming releases and ideas to improve everyday HR processes. It’s a simple way to keep your team informed and ahead of the curve.
10. Tailored Training & In-Person Support
We don’t just help you set up—we make sure your team knows how to use the system confidently. We offer online training sessions for admins and managers, onboarding for new staff, and, uniquely, in-person training onsite if you need it.
Local Partner. Global Software. A Better HR Experience.
BambooHR gives you world-class HR software—but combining it with local support gives your business faster solutions, better alignment with local laws and real, human support from someone who understands your environment.
Business Toolbox makes sure you’re not just using BambooHR—you’re getting the best out of it. If you’re ready to streamline HR, reduce admin, and maximise your BambooHR investment, we’re here to help.